Where do I buy the turf?
Various Bunnings stores and other local nurseries - for a list, see our turf guide. Around $7 worth of turf fills it. Wherever you are in Australia, one piece should be enough to fill it (you may need to trim it) - that's true of every supplier we know of, but sizes can vary, so always double check. Stock varies too, so check availability with suppliers in your area before you go. Getting mixed answers? Contact us - we can help double-check availability in your area, compare it with what our customers have found, and tell you exactly what to grab. You can also grow your own from seed. That usually takes two to three weeks, though climate and growing method both change how fast it comes up.
How often do I change it?
Most customers get two to three months from each piece of turf. That is an average, not a guarantee - light, drainage, climate, how often your dog uses it and how well you look after it all move that number. Indoors with no direct sun and little upkeep, expect two to four weeks.
See what we promise, and what we don't.
Will my balcony smell?
No. Liquid drains straight through into the slide-out tray rather than sitting in the grass, and living grass handles the rest. Rinse the tray as needed and there's nothing to smell.
What size is it, and will my dog fit?
86 x 66 x 13 cm outside, 81 x 61 x 9 cm inside. One universal size that suits everything from a toy breed to a labrador. If your dog is a large greyhound or bigger it'll work, but it won't be roomy.
What comes in the box?
The Grassifier®, its slide-out drainage tray, wheels, a 10-pack of porous liners, and a setup guide. Turf and soil are bought locally - that's what keeps you off a subscription.
How fast is shipping?
1-2 business days to most metro areas, 2-3 to everywhere else. See shipping for the full breakdown by state.
What if my dog digs?
Add the puppy dig protection grid. It sits over the grass and helps prevent digging - it's the accessory customers most often wish they'd ordered up front.
What if it doesn't work for us?
Most dogs take to it, and quickly. We have sold 30,000+ potties, we average 4.9 from 891 reviews, and we have changed how a lot of people handle in-home dog toileting - you can read what customers say here.
What we cannot speak for is your dog. Training, habits and temperament vary enormously, and those sit with you rather than with us. Some settle in within a day, others take a few weeks, and a small number never quite make the switch.
For hygiene reasons we cannot accept returns on a used potty - we will never re-sell a returned product, and that is deliberate. If anything arrives faulty or fails in quality, we will make it right.
See what we promise, and what we don't.